Contact

We’re here to help you glow with confidence.

Our VITA SKIN support team replies within 24 business hours, Monday to Friday. For faster help, please include your order number.

Email
For questions about your order, delivery, product use, returns, or refunds, email our support team.
support@tryvitaskin.com
Reply within 24h
Support Hours
Our customer care team is available Monday to Friday. Weekend requests are reviewed on the next business day.
Mon — Fri, 9 AM — 6 PM
Sri Lanka Time
Urgent Order
For urgent changes to an active order, email us as soon as possible before the order is dispatched.
Subject: URGENT + Order No.
Priority support
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Frequently asked questions

Find your answer quickly.

Once your order has been dispatched, you will receive a confirmation email with tracking details. If you have not received it, please check your spam folder or contact us at support@tryvitaskin.com.
If your order has not yet been dispatched, we may be able to help. Email support@tryvitaskin.com immediately with your order number and requested change.
Follow the usage instructions on your product packaging. For best results, use consistently as directed. If you are pregnant, nursing, taking medication, or have a medical condition, consult a healthcare professional before use.
Yes. Results can vary depending on age, lifestyle, routine, diet, skin type, and consistency of use. VITA SKIN is not intended to diagnose, treat, cure, or prevent any disease.
Please contact us at support@tryvitaskin.com with your order number and reason for your request. Our team will guide you through the next steps based on your order status and our refund policy.
Delivery times may vary depending on your location, courier, and order volume. Once your order is dispatched, tracking details will be sent by email.
Available payment methods are shown at checkout. All payments are processed securely through Shopify and supported payment providers.
Please check your spam or junk folder first. If you still cannot find it, email support@tryvitaskin.com using the email address you used at checkout.